About UpSwap — Non-Custodial Cross-Chain Swap
Built for people who want simple, safe cross-chain swaps
Who we are
UpSwap is a cross-chain swap widget focused on one thing: a minimal, non-custodial swap experience. It is designed and operated by the UpSwap team. No flashy launch events, no fundraising story — just one idea: a cross-chain swap should be simple enough for anyone to finish in 4 steps.
- Operating entity: UpSwap team (as shown in the watermark at the bottom of the page)
- Target users: primarily Chinese-speaking regions, with global availability (global-ready)
- Product positioning: a minimal non-custodial swap widget — a quote-matching engine aggregating multiple routing networks, with all-in fixed quotes where what you see is what you get
Why we built UpSwap
For the past few years, the cross-chain swap experience has been broadly unfriendly. As users ourselves, we kept switching between three kinds of tools — and kept being disappointed:
| Type | Pain points |
|---|---|
| Aggregators | Clunky interfaces, too many steps, wallet connection required, multiple layers of fees hidden in the quote |
| Centralized exchanges (CEX) | Mandatory KYC, withdrawal limits, no support for smaller tokens, unpredictable withdrawal risk controls |
| DEX bridges | Fine on a single chain, but a cross-chain swap means hopping across 2-3 tools, and gas estimates often go wrong |
What we set out to do is plain: make cross-chain swaps as simple as they should be. 4 steps, transparent quotes, no sign-up, no wallet connection — the amount you see is the amount that arrives.
The all-in fixed quote — what you see is what you get — is our core belief. Users should not be toyed with by layers of hidden fees: the "You receive" amount shown in the widget is exactly what lands in your wallet.
What we do — and what we don't
To avoid any misunderstanding, we draw the line clearly:
| We do | We don't |
|---|---|
| Cross-chain swap quote aggregation | No custody of user funds, no accounts |
| Non-custodial deposit address routing | No KYC / no collection of identity documents |
| HMAC quoteId replay protection | No wallet connection |
| A 4-step minimal swap flow with all-in fixed quotes | No token issuance / no airdrops / no mining |
| Automatic refund to the source address on failure | No investment advice / no trade calls / no market recommendations |
Our only official Telegram is @upswapservice, and official emails always end in @upswap.io. Any other account claiming to be "official UpSwap" on Telegram / X / WeChat — pushing tokens, airdrops, invite codes, or private "customer support" chats — is an impersonator. Please report it.
Core beliefs
These 4 points are not marketing copy — they are hard constraints written into the product and our routing network contracts. We will not ship any feature that conflicts with them.
- ① Your wallet is always your wallet — we never touch private keys, never request approvals, never connect to wallets
- ② Nothing is deducted beyond the quote — the "You receive" amount shown in the widget equals what arrives in your wallet; it is an all-in fixed quote
- ③ You don't know which upstream liquidity provider executes your swap — and you don't need to: we compare quotes for you and automatically pick the best route
- ④ Automatic refund to the source address on failure — if the swap doesn't go through, your funds return to the original source address; we keep nothing and charge nothing
Coverage
- Chains: 14+ major blockchains (Ethereum / Solana / Bitcoin / Tron / BSC / Arbitrum / Base / Optimism / Polygon / Avalanche / TON / Near / Sui / Aptos, and more)
- Assets: 166 (chain, token) combinations, with full coverage of major stablecoins and native assets
- Fee model: the quote-matching engine runs a multi-provider auction, and the all-in fixed quote already includes all costs (spread, routing fees, destination-chain gas, bridge gas, and every intermediate fee) — nothing is deducted beyond the quote
- Refunds: failed orders are automatically refunded to the source address (the retransfer gas for the refund is deducted from the refund amount by the upstream routing network)
How to reach us
For real-time support, Telegram @upswapservice comes first (typically within 30 minutes during working hours). For formal requests — legal / privacy / compliance / security — use the matching email address (replies within 1-2 business days).
| Request type | Channel |
|---|---|
| Real-time support (order tracking, refund coordination, product feedback) | Telegram @upswapservice |
| User support (orders, refunds, how-to questions) | support@upswap.io |
| Privacy / GDPR / data deletion requests | privacy@upswap.io |
| Compliance / law enforcement / judicial requests | compliance@upswap.io |
| Security vulnerabilities / white-hat reports / responsible disclosure | security@upswap.io |
For security vulnerability disclosures, use security@upswap.io. We commit to acknowledging receipt within 24 hours and an initial assessment within 72 hours, and we publicly credit valid reports (if you wish).
If you agree that an all-in fixed quote, no wallet connection, and 4 steps is what a cross-chain swap should look like — try one now, starting with the smallest amount. We let the product speak for itself.